The Chain Nobody Cut
Blame is not a moral failing. It is an information-destroying mechanism, and it is the reason the same failure keeps coming back under a different name.
organisation
You Cannot Verify Your Own Interpreter
A chief executive never receives information about his own technology. He receives a translation of it, produced by the people that same information evaluates.
Permission Not to Decide: The Quiet Technology of Diluted Responsibility
A process is not only a way to get things done. It is also a way for no one to have to decide, and for no one to answer when nothing does.
Off the Books: The Technical Debt No Monitor Will Ever Show You
Every company counts the technical debt it can see. The debt that matters most is the one people absorb for free, and it never shows up on a dashboard.