Permission Not to Decide: The Quiet Technology of Diluted Responsibility
A process is not only a way to get things done. It is also a way for no one to have to decide, and for no one to answer when nothing does.
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Off the Books: The Technical Debt No Monitor Will Ever Show You
Every company counts the technical debt it can see. The debt that matters most is the one people absorb for free, and it never shows up on a dashboard.