Simple and complex are two words carrying four separate operations. Organisations that cannot name the four end up buying the two counterfeits and refusing the two real ones.
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The Chain Nobody Cut
Blame is not a moral failing. It is an information-destroying mechanism, and it is the reason the...
You Cannot Verify Your Own Interpreter
A chief executive never receives information about his own technology. He receives a translation ...
Your Hiring Process Is a Filter Against Your Own Blind Spot
Companies do not accidentally lose the people who would have seen the failure coming. They select...
Permission Not to Decide: The Quiet Technology of Diluted Responsibility
A process is not only a way to get things done. It is also a way for no one to have to decide, an...